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Below are the instructions for running a traceroute, which is a diagnostic tool used for determining the path your Internet connection is taking to a certain web address. If you are experiencing connectivity problems with any of our websites, you might be asked to run a traceroute so we can examine the issue more closely. Please follow the instructions below.

On Mac

  1. Go to Applications > Utilities > Network Utility
  2. In the “Traceroute” tab, enter the following IP address in the top box and hit the Trace button: 207.178.166.205
  3. It might take a few moments to run the complete trace. Once it’s completed, please Copy and Paste the results into an email and send it to your network administrator.
  4. After you have sent your traceroute results, you can close out of the Network Utility application.

On Windows

  1. Click on the Start icon and select All Programs > Accessories > Command Prompt
  2. At the command prompt that pops up in the black box type the following: tracert 207.178.166.205
  3. It may take a few moments to run the complete trace. To copy the results, right-click on the window and choose “Select All”. This will copy the contents to your clipboard and the box contents will turn white with black text.
  4. In your Outlook email message, right-click and choose Paste (or ctrl-V) and send it to your network administrator.
  5. After you have sent your traceroute results, you can close out of the Command window.