Below are the instructions for running a traceroute, which is a diagnostic tool used for determining the path your Internet connection is taking to a certain web address. If you are experiencing connectivity problems with any of our websites, you might be asked to run a traceroute so we can examine the issue more closely. Please follow the instructions below.
- Go to Applications > Utilities > Network Utility
- In the “Traceroute” tab, enter the following IP address in the top box and hit the Trace button: 22.214.171.124
- It might take a few moments to run the complete trace. Once it’s completed, please Copy and Paste the results into an email and send it to your network administrator.
- After you have sent your traceroute results, you can close out of the Network Utility application.
- Click on the Start icon and select All Programs > Accessories > Command Prompt
- At the command prompt that pops up in the black box type the following: tracert 126.96.36.199
- It may take a few moments to run the complete trace. To copy the results, right-click on the window and choose “Select All”. This will copy the contents to your clipboard and the box contents will turn white with black text.
- In your Outlook email message, right-click and choose Paste (or ctrl-V) and send it to your network administrator.
- After you have sent your traceroute results, you can close out of the Command window.